Patient Satisfaction Survey
Spring 2017
During Spring semester of 2017, Health Services participated in a patient satisfaction survey administered by the American College Health Association. Invitations to the survey were sent to all patients once the survey started and until it ended during Finals Week. There was a 20% response rate and the results are shown below. The reference group was all other universities who participated in the patient satisfaction survey during Spring 2017.
All results of survey scores based on a 5 point Likert scale for satisfaction and results from the reference group.
| Statement or question | Satisfied | Very satisfied | Total: satisfied or very satisfied | Reference group total |
|---|---|---|---|---|
| Statement or question Satisfaction with ease of scheduling an appointment that meets your needs | Satisfied 11.6% | Very satisfied 82.6% | Total: satisfied or very satisfied 94.2% | Reference group total 84.0% |
| Statement or question Satisfaction with time needed in the health service to complete your appointment | Satisfied 19.7% | Very satisfied 74.6% | Total: satisfied or very satisfied 94.3% | Reference group total 79.1% |
| Statement or question Satisfaction with efficiency of check-in and check-out process | Satisfied 9.8% | Very satisfied 88.4% | Total: satisfied or very satisfied 98.2% | Reference group total 89.3% |
| Statement or question Satisfaction with friendliness, courtesy, and helpfulness of the registration staff | Satisfied 9.2% | Very satisfied 88.4% | Total: satisfied or very satisfied 97.6% | Reference group total 88.4% |
| Statement or question Satisfaction with friendliness, courtesy, and helpfulness of the staff assisting your provider | Satisfied 10.5% | Very satisfied 86.6% | Total: satisfied or very satisfied 97.1% | Reference group total 92.0% |
| Statement or question The provider listened carefully to your concerns | Satisfied 4.6% | Very satisfied 93.1% | Total: satisfied or very satisfied 97.7% | Reference group total 89.7% |
| Statement or question Amount of time spent with the provider | Satisfied 10.4% | Very satisfied 86.1% | Total: satisfied or very satisfied 96.5% | Reference group total 87.3% |
| Statement or question Satisfaction with quality of the explanations and advice you were given for your condition and the recommended treatment | Satisfied 12.7% | Very satisfied 78.6% | Total: satisfied or very satisfied 91.3% | Reference group total 84.2% |
| Statement or question Satisfaction with explanations given about payment and billing issues | Satisfied 15.2% | Very satisfied 82.5% | Total: satisfied or very satisfied 97.7% | Reference group total 72.0% |
| Statement or question Your confidentiality and privacy were carefully protected | Satisfied 7.0% | Very satisfied 91.2% | Total: satisfied or very satisfied 98.2% | Reference group total 94.8% |
| Statement or question Cleanliness and general appearance of the health center | Satisfied 2.9% | Very satisfied 95.4% | Total: satisfied or very satisfied 98.3% | Reference group total 96.1% |
| Statement or question Your overall satisfaction with your visit | Satisfied 14.5% | Very satisfied 80.8% | Total: satisfied or very satisfied 95.3% | Reference group total 85.4% |
| Likely | Very likely | Total: likely or very likely | Reference group total | |
| Statement or question How likely are you to recommend the health service to another student? | Satisfied 12.8% | Very satisfied 83.7% | Total: satisfied or very satisfied 96.5% | Reference group total 82.5% |